As we've been monitoring this rapidly changing nature of COVID-19, we want you to know that we are doing our best to navigate. Together, as a community we are facing trying times and the current pandemic is affecting all of us. We wanted to reach out with an update on how we are handling our business to our best to support the health and safety of both you and our team.
First, we give our loving thoughts for anyone who has been impacted by the virus and we as a team are taking precautions in our office.
Dr. Fenlon is available to see patients on a limited basis. We have staff members that are teleworking to handle the administration of our dental practice. We are continuing to work to have your insurance claims processed and paid promptly. We understand the devastating financial impact this time has on so many. We ask that you communicate with us if any special arrangements are needed during this trying time.
As we deal with the uncertainty, we appreciate your understanding and hope at the very least that times like these remind us that we are all in this together.
We hope to see your healthy, happy faces soon!
You may have been inundated with many companies and media each posting their individual preventative protocols in reaction to the coronavirus. Instead of rehashing the important current information for the public to know, I am referring you to visit coronavirus.gov. Beyond that you should know that we strictly follow current CDC and MD State OSHA disinfection and sterilization protocols.
We have added essential oil diffusers in common areas in order to control any airborne viruses. All flat surfaces will be wiped down throughout the day and hand sanitizers are readily available.
Over the next several weeks, we ask our patients to adhere to the following temporary changes to our protocols.
1. Any person who has traveled outside the U.S. or encountered someone positive for COVID-19 in the past month, must reschedule their appointments.
2. Any person exhibiting signs of fever or illness (including coughing, sneezing, shortness of breath, runny nose, headache, muscle aches, etc.) must reschedule their appointments.
3. Only scheduled patients will be permitted in the office. We ask that all other family members and caregivers remain in their cars. If we are not ready to seat you in our operatory, we may ask for you to wait in your car until we are ready to start your appointment.
4. To further minimize patient interactions , any follow up appointments needed will be scheduled over the phone by one of our staff members.
Additionally, we ask that any appointment scheduling be done either by phone call or by requesting an appointment through our website or by sending us an email.
It is extremely important to all our staff that our patients and community remain safe and healthy during this unique time. We will continue to monitor the changes or advancements and make decisions we feel are in the best interest of our community.
As always, you are welcome to call our office to speak with a staff member and work through any concerns you may have.
Thank you for being a valued patient in our dental practice.
Thomas J Fenlon DDS